Network Control Group Agent - Operations Support (Bali)

Join DHL Express as a Network Control Group Agent in Bali and play a pivotal role in ensuring seamless global logistics operations. This dynamic position involves monitoring flight movements, managing shipment data, and resolving discrepancies to maintain the highest standards of service. In Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, you'll be at the heart of our operations, working closely with international teams to keep our supply chain running smoothly.

As a Network Control Group Agent, you'll handle real-time data using our advanced systems like DHL's proprietary software and ERP systems. Your daily tasks will include tracking shipments, coordinating with local and international teams, and ensuring that every package reaches its destination on time. This role is perfect for someone who thrives in a fast-paced environment and is passionate about logistics and customer service.

At DHL Express, we offer a competitive salary, a supportive work environment, and opportunities for growth. Join us and be part of a global company that values innovation, efficiency, and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Monitor and track flight movements and shipment data in real-time using DHL's proprietary software and ERP systems.
• Resolve discrepancies and issues related to shipment tracking and flight schedules.
• Coordinate with local and international teams to ensure seamless logistics operations.
• Maintain accurate and up-to-date records of shipment data.
• Provide exceptional customer service to resolve any issues or concerns related to shipments.
• Participate in regular meetings and updates to discuss operational improvements and new initiatives.
• Adhere to DHL's policies and procedures, including security and safety regulations.
• Stay updated with industry trends and best practices in logistics and supply chain management.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a similar role within the logistics or supply chain industry.
• Proven experience with DHL's proprietary software and ERP systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Fluency in English, both written and spoken.
• Bachelor's degree in Logistics, Supply Chain Management, or a related field.
• Certification in logistics management or a related field is a plus.

🛠️ Keahlian

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